Q1. Are technical samples available for testing?
Official test samples are provided for performance verification. Custom colors and specifications can be arranged to match project requirements.
Q2. What is the lead time for samples and bulk orders?
Sample preparation: 2–3 working days. Standard mass production: 5–7 working days (excluding peak season delays).
Q3. Is there a strict MOQ for bulk or trial orders?
No high MOQ requirement. Single-piece trial orders are accepted for technical testing and project evaluation.
Q4. What logistics options are available for different order sizes?
Small samples are shipped via international express for fast delivery. Large commercial orders are delivered by sea freight for cost efficiency.
Q5. What is the standard ordering process?
Submit application and substrate requirements → receive technical quotation → confirm pre-production samples → arrange deposit → start formal production.
Q6. Is custom brand packaging supported?
Custom logo printing is available with full technical verification to ensure print position, size and finish meet brand standards.
Q7. What after-sales quality warranty is provided?
Under correct application and normal service conditions, a 10-year warranty is offered for all manufacturing defects.
Q8. What sealing applications is this mildew-resistant sealant suitable for?
Designed for kitchen and bathroom waterproof sealing, sanitary ware installation, tile gap caulking, shower room edge sealing and indoor wet-area joint filling.
Q9. Is the sealant safe for metal and sensitive substrates?
Neutral curing formula ensures zero corrosion, compatible with glass, ceramic, aluminum, stainless steel and most common building materials.
Q10. How does it perform in long-term high-humidity indoor environments?
Excellent moisture resistance and anti-yellowing properties prevent joint aging, discoloration and seal failure in persistently damp spaces.
Q11. What is the mildew resistance rating, and how effective is it?
Grade 0 highest-level mildew resistance, effectively inhibits mold, fungus and bacterial growth in humid kitchen and bathroom corners.
Q12. Can new sealant be applied over existing old silicone?
Complete removal of old sealant is required before reapplication to guarantee bonding strength and long-term mildew prevention.
